Terms & Conditions

Cancellation Policy

All Bookings require a Debit or Credit Card on file, This acts as your deposit and secures your booking. 

Car Bookings cancelled with over 12 hour notice or more - No Charge.
Less than 12 hours notice - 50% Charge.
6 Hours or Less - 100% of total cost. 

MPV Bookings Cancelled with over 36 hours notice or more - No Charge 
Less than 36 Hours - 50% Charge 
Less than 12 Hours - 100%

Airport Collections

For checked in Luggage we advise to book your car 60 mins after your landing time to minimise costs and waiting. This allows enough time to disembark and collect Luggage.

For Business travel with Hand Luggage we advise to book your car 20 - 40 mins. 

Once landed please switch on your phone to receive text updates from your chauffeur.

You will receive a photo of your chauffeur and vehicle and also a picture of the pick up location where we will be standing. 

Business Class / Corporate Transfers & 1st Class Flights - We will be inside the terminal 20 mins after landing time

We will be inside the terminal at your booked time
Any time after booked time will be charged at £7.50 for each 15 mins waiting time plus additional car park charges.
Additional car park charges will only start after the 1st 30 mins has lapsed. 

Luton and Stansted Express pick up

Luton - By default, we will Leave and Meet you at the Mid Stay car park, This is a 7 - 15 mins walk to the terminal, Alternatively we can Leave and Meet you at the express location that is situated outside the terminal.
To meet you here, It is very important not to call your driver till you are waiting kerbside. We are only allocated 5 mins for £5.00 Please request this on booking or ask your driver en route. 

Stansted - We will meet you at the express pick up point outside of the terminal building at Zone B & C 

Meet and Greet charges for Luton & Stansted Only - The charge is only for the 1st 30 mins of waiting and car park, any time over this time is charged at the above rate.

Heathrow & Gatwick - We will be inside the terminal waiting for you with a name board at the designated pick up points shown on your app / Link. 

If you think you may need more or less time?
Please contact your driver on the app / link to request.

If you are delayed at customs or at the luggage carousel please inform your driver as soon as possible.

If you are unable to locate your Chauffeur or Driver please call them on the telephone number provided or our office on 08009994544

Discount Codes

On occasion we will offer discount codes, The management reserve the right to start and end this promotion at any time and for the vehicles chosen. They are not valid for any other offer or discounted rates that may have been applied previously, Does not include unsocial hours from 05:00 - 23:00 or Bank Holidays. For personal use and not Business, only to be used for only booking. 

Wedding Bookings

Wedding Hires are priced differently to standard transfers, 
A lot of planning and additional work goes into a wedding hire, This is then reflected in the price.
Wedding packages start from £80.00 per hour 

Rail Stations - Seaports & Event Collections 

Events

We are unable to price this type of journey on our booking portal, Please contact the office for a quote
This includes - Proms, Concerts and all Sporting Events.

If any delays occur after your booked pick-up time please inform your Driver or Chauffeur of these changes as soon as possible in order to minimise any additional waiting time being charged.

After your booked pick-up time slot we allow 10 minutes waiting time free of charge. However, after this duration waiting time will be charged at the waiting time set for the type of vehicle booked charged at per hour pro rata. Details on request.

Any additional collections or drop offs en-route that hasn't been quoted will be charged at £5 extra per location plus mileage.

Type of Vehicles Booked

We will endeavour to let you know of any changes to the vehicles booked, Sometimes this is out of our control due to traffic situations and workload.


Vehicle Choices 
The premium comfort is always in high demand, if this is not available we will upgrade to the next available vehicle at discounted costs where available, and notify you by email. 
Vehicles are allocated to hires no more than 1 week before travel. 

Situations out of our control

Sometimes eventualities happen that are out of our control and we are unable to be held accountable for.
For Example: Flights landing much earlier than scheduled, Accidents, Road Closures, Severe Weather, Protestors blocking the road to name a few.
When we are faced with these type of incidents we will do our upmost to get another car to you or explain with enough notice if we may be delayed. 
Thank you for your understanding.

Account Facilities

Account clients have priority over all bookings.
We will endeavour to supply the car requested, at times this may not be possible due to situations out of our control Such as flight delays, Traffic situations or breakdowns. 

Invoices will be emailed on the last day of the calendar month and payable by Bank Transfer into our account no later than 14 calendar days after invoice sent.
Overdue payments will incur statutory interest charged daily at 10% of the invoice plus the Bank of England base rate.

Costs

We may increase our prices without warning at any time due to Emergencies, Rail disruptions or Fuel increases. 

There is a 5% Booking fee for ALL Business transactions using Credit and Debit cards. 

GDPR: DATA PRIVACY NOTICE FOR CLIENTS AND SUPPLIERS

Executive Cars Stevenage / Stevenage Travel Transfers ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use www.executivecarsstevenage.co.uk and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

1. Definitions
Data controller - A controller determines the purposes and means of processing personal data. Data processor - A processor is responsible for processing personal data on behalf of a controller. Data subject – Natural person
Categories of data: Personal data and special categories of personal data

Personal data - The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data - The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

Processing - means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party - means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

2. Who are we?

Michael Francis is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are: info@executivecarsstevenage.co.uk For all data matters contact Michael Francis on 08009994544 or info@executivecarsstevenage.co.uk

3. The purpose(s) of processing your personal data

We use your personal data for the following purposes: To maintain our own accounts and records
To inform individuals of news, events or activities

You may give us information about you by filling in forms on our site www.executivecarsstevenage.co.uk or by corresponding with us by phone, email or otherwise. This includes information you provide when you

 

4. The categories of personal data concerned

With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

 Personal data – the personal data you give us may include your name, address, email address and phone number, financial and credit card information, vehicle information.

5. What is our legal basis for processing your personal data? a) Personal data (article 6 of GDPR)

Our lawful basis for processing your general personal data:

? Consent of the data subject;

? Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract

? Processing necessary for compliance with a legal obligation

6. Sharing your personal data

RESERVATION CARD/ONLINE BOOKING

BOOKING CONFIRMATION IS A CONTRACT

RECORDS AND ACCOUNTS

Your personal data will be treated as strictly confidential, and will be shared only with the relevant authorities for records and accounts, and our accountant.

7. How long do we keep your personal data?

We keep your personal data for no longer than reasonably necessary for a period of 25 years in order to maintain a database of your activities with us; in case of any legal claims/complaints; for statutory record keeping activities.

8. Providing us with your personal data

We require your personal data as it is a statutory requirement and is a requirement necessary to enter into a contract.

9. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

·  The right to request a copy of the personal data which we hold about you;

·  The right to request that we correct any personal data if it is found to be inaccurate or out of

date;

• ·  The right to request your personal data is erased where it is no longer necessary to retain such data;
• ·  The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
• ·  The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• ·  The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).

10. Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

11. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

12. How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact our Michael Francis on 08009994544.