All vehicles must be pre-booked under the following terms and conditions.

No reservation submitted is considered as accepted until confirm by Airport Specialists Cars with a confirmation email (please check your Spam folder)

Bookers are responsible for providing and checking that all information is correct, Date, Time, Location, and size of vehicle to carry the numbers of passengers and luggage.

We reserve the right to refuse any passenger our services due to passenger having excess luggage which would result in the vehicle being unsafe on the road.

Baby/Child Seats

Please note babies are counted as passengers.

Usage of child seats is entirely at the passenger's discretion, and we cannot be held responsible or liable for their usage.

The Journey

We reserve the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs whose behaviour may poses a threat to the Driver or vehicle.

In the unlikely event that the vehicle is soiled by any passenger/Child during the journey, the customer will be invoiced £100.00 to cover cleaning costs.

Liabilities

Airport Specialists Cars ltd cannot be held responsible for any loss financial, professional, missed connection times, flights, trains, due to the private hire vehicle not arriving at the pickup address at the booked time due to adverse weather, traffic conditions, or road traffic accidents or road closures or being given the wrong booking information by the customer.

Vehicle breakdown or driver illness.

Miscellaneous

All vehicles are covered by Public Liability Insurance.

We reserve the right to change your vehicle or Driver at any time if necessary.

We may provide subcontracted vehicles occasionally.

Clients’ property is carried entirely at the customers own risk, Airport Specialists Cars Ltd shall not be held responsible or liable for any loss, damage to property either when loading or unloading from the vehicle or during the journey.

Airport Transfers

For all pickups from the airports, we allow 60 minutes free waiting time once the driver has entered the arrivals hall, there after waiting time will be charged.

Our driver will come into the airport approx. 30 minutes after the plane has landed unless otherwise instructed to by the customer.

Flight delays are excluded from this charge because we monitor all inbound flight arrivals.

Please ensure you give us your arrival time and date in the UK and not your departing information.

Please call our office if you cannot locate our driver at the airport on 01225 764141 or late at night 07977173598. If the passenger misses their flight, you must inform us immediately so that we will notify the driver not to enter the airport for that pickup.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

Cancellation Policy

You must advise us as to any changes/ cancellation as soon as possible.

If a booking is cancelled by the Customer within 24 hours from the start of the hire, a 50% charge will be incurred.

If a booking is cancelled by the Customer within 12 hours from the start of the of hire, a 100% charge will be incurred.

This includes giving us the wrong information such as incorrect date on your booking confirmation.

These terms and conditions do not affect your statutory rights.

Airport Specialists Cars Ltd may change or amend any of these terms and conditions at any time.