Our Privacy Policy

Irish Chauffeurs is committed to respecting and protecting your privacy. We wish to be transparent on how we process your data and show you that we are accountable with the GDPR in relation to not only processing your data but ensuring you understand your rights as a client.

It is the intention of this privacy statement to explain to you the information practices of Irish Chauffeurs in relation to the information we collect about you.

For the purposes of the GDPR the data controller is:

• Irish Chauffeurs
• Contact details of Irish Chauffeurs, Telecommute Building 8D, Office 16, Dunshaughlin Business Park, Dunshaughlin, Co Meath.
• When we refer to ‘we’ it is Irish Chauffeurs

Please read this Statement carefully as this sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Who are we?

Irish Chauffeurs is a family-owned Irish business that offers chauffeur services throughout Dublin and the rest of Ireland.

Our Data Protection Officer / GDPR Owner and data protection representatives can be contacted directly here:

• Karen Mc Bride
• info@irishchauffeurs.com
• +353-1-8019810

Information We Collect

• Personal Data: Name, contact details, and any additional information you provide through forms or communications.
• Usage Data: Statistics on website usage, such as page visits (anonymized).
• Payment Data: Handled securely through third-party processors (not stored by us).

Purpose for processing your data

When using our booking widget provided by Chauffeur Drive Systems, you will be asked to provide information such as your name, contact details, and payment information. This information is used to process your booking, provide quotes, and communicate with you regarding your booking or inquiry. The information you submit is stored securely in the Chauffeur Drive Systems software and is encrypted. Payment details are handled through Stripe and are securely processed, with card information stored in an encrypted format within the Chauffeur Drive Systems platform. If an enquiry is sent to our offices by email it falls under our emails retention policy.

Payment and Card Information

When you pay an invoice, you are using a third-party payment processor, Stripe. We use Stripe’s secure checkout facility for all payments, but we do not directly process or store your card details. We send the invoice value, currency, and invoice number to Stripe, and Stripe takes over to process the payment securely. Once the payment is completed, Stripe notifies us, and we update the status of your invoice as “paid.”

Storing Card Information

When you book directly through our booking widget, your card details will be captured. This process is managed by Stripe, not by us. Your card details are stored securely in your Stripe account, not in our system. You can access and manage your stored cards directly through your Stripe account. We will have access to charge you once your booking is confirmed.

Once your card is stored in Stripe, Stripe provides us with a unique token that is linked to your account. This token can only be used for transactions related to your specific account and cannot be used elsewhere. We store this token, along with the expiry date and the last four digits of your card number, in our encrypted database.

Please note, we do not store your full card details, only the token provided by Stripe for secure transactions. You have the option to delete any stored tokens at any time, either directly through your Stripe account or by contacting us for assistance in removing the token from our system.

• The quotes you request will be automatically deleted if you decide to accept. If the quote you request/save is not accepted, we will retain this information in case you decide to accept it in the future. If you wish to have your quote or personal data removed from the system, you must notify us directly, and we will delete it upon request.
• We retain your details for the purpose of providing services to you and will store your information in our system as long as you remain an active customer. If you decide to no longer use our services, we will delete your details within 6 months of receiving notification from you.
• Your details are stored for the purposes outlined above, and we will retain them as necessary to fulfill our contractual obligations and for compliance with legal requirements.
• We have taken extra steps to insure the data you provide us with is dealt with in a safe manner:
  • Our site is hosted on SSL (secure socket layer) which means communications between the site and server are fully encrypted (for instance when you submit a booking through our booking widget)
  • Emails sent to us by our site are sent via TLS (Transport Layer Security)
• Statistics: we use statistics on the website which provide us with essential information such as the most visited pages, where users are coming from (search engines, links etc). These are set up to NOT track your full IP address and therefore do not collect personal information.

Please note that:

• Our website is hosted in Ireland
• Our CRM is hosted in Ireland
• Our emails are hosted by Microsoft Office 365 within the EU

Why are we processing your data? Our legal basis

In order for us to provide you confidential, executive Chauffeur driven luxury vehicles for both business & pleasure in the Corporate, Business, Tourism and Private sectors Irish Chauffeurs needs to collect personal data from you to provide you with your transport requirements and billing purposes.

Our reason for processing your data under the GDPR is:

• Contractual – Irish Chauffeurs needs to process your data as this is necessary in relation to a contract of XXXX to which the individual has entered into or because the individual has asked for something to be done so they can enter into a contract.

In any event, Irish Chauffeurs are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

How will IRISH CHAUFFEURS use the personal data it collects about me?

Irish Chauffeurs will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary.

Who are sharing your data with?

We may pass your personal data on to third-party service providers contracted to Irish Chauffeurs in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide on your behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with Irish Chauffeurs procedures.

If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your explicit consent, unless we are legally required to do otherwise.

We have issued all our third party processors with a Data Processor checklist asking them GDPR specific questions

If we transfer personal data to a third party or outside the EU we as the data controller will ensure the recipient (processor or another controller) has provided the appropriate safeguards and on condition that enforceable data subject rights and effective legal remedies for you the data subject are available.

Data subject rights:

Irish Chauffeurs facilitate you, our clients, rights in line with our data protection policy and the subject access request procedure. This is available on request.

Your rights as a data subject
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access: you have the right to request a copy of the information that we hold about you.
• Right of rectification: you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten: in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing: where certain conditions apply to have a right to restrict the processing.
• Right of portability: you have the right to have the data we hold about you transferred to another organisation.
• Right to object: you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling: you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to judicial review: in the event that Irish Chauffeurs refuses your request under rights of access, we will provide you with a reason as to why.

All of the above requests will be forwarded on should there be a third party involved as we have indicated in the processing of your personal data.

Third Party Processors

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:(i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.

Additional information we are providing you with to ensure we are transparent and fair with our processing

Retention of your personal data
Data will not be held for longer than is necessary for the purpose(s) for which they were obtained. Irish Chauffeurs will process personal data in accordance with our retention schedule. This retention schedule has been governed by our internal governance.

Complaints 
In the event that you wish to make a complaint about how your personal data is being processed by Irish Chauffeurs or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Irish Chauffeurs  data protection representatives Data Protection Officer / GDPR Owner

Contact Us

Your privacy is important to us. If you have any queries, questions or comments regarding this statement, please do not hesitate to contact us.